Lesson 1, Topic 1
In Progress

Schedule

All live sessions will be on the 2nd Friday of every month at 9:00 AM PT / noon ET.  Each session will be between 60 and 75 minutes, depending on the length of discussion. You can download and import the following iCalendar (.ics) files to your calendar system by clicking here.

Recorded sessions will be uploaded within 3 business days.

January 13th
Choosing the Right Clients and Passing on the Wrong Ones

February 10th
Helping Clients Navigate the Terms of Their Nanny Contract (Even If You Don’t Provide One)

March 10th
Using Open Ended Questions to Move a Client Past Impasse

April 14th
Overcoming a Parent’s Objections to Offering a Competitive Pay and Benefit Package

May 12th
Helping a Parent or Nanny Clarify Their Real Needs

June 9th
Coaching a Nanny to Interviewing Success

July 14th
Successfully Facilitating Conflict Resolution Between Families and Nannies

August 11th
How to Use Directed Role Plays to Train Your Staff (Or Yourself!)