All live sessions will be on the 2nd Friday of every month at 9:00 AM PT / noon ET. Each session will be between 60 and 75 minutes, depending on the length of discussion. You can download and import the following iCalendar (.ics) files to your calendar system by clicking here.
Recorded sessions will be uploaded within 3 business days.
Choosing the Right Clients and Passing on the Wrong Ones
Helping Clients Navigate the Terms of Their Nanny Contract (Even If You Don’t Provide One)
Using Open Ended Questions to Move a Client Past Impasse
Overcoming a Parent’s Objections to Offering a Competitive Pay and Benefit Package
Helping a Parent or Nanny Clarify Their Real Needs
Coaching a Nanny to Interviewing Success
Successfully Facilitating Conflict Resolution Between Families and Nannies
How to Use Directed Role Plays to Train Your Staff (Or Yourself!)